Software maintenance (AMS*) is an annual software maintenance and support subscription. The costs correspond to 22,5 % of the license costs, but a total of at least 69,00 € per year.
The software maintenance is mandatory for mobile apps and mobile software solutions. Without software maintenance, you are NOT able to run the product! You can find more information in the licence agreement.
What's Included
New Product Version Releases
Owners of an AMS are entitled to all minor and major product version releases. Typically, signotec releases anywhere from 1 to 2 major product releases as well as a few minor updates each year.
Priority Technical Support
If the product you licensed does not function according to the product's documentation or you experience any issues, our technical support team will be able to help you on a priority basis. Provided that the issue can be reproduced as an error in the product, signotec will work towards a fix and you will be able to receive the fix as part of the next product update. In many cases, signotec may also provide you with a workaround that you can apply prior to the update.
*Annual Maintenance Subscription. The AMS is an annual software maintenance and support subscription.